Privacy Policy
1. Introduction
Pristine Dental Centre ("we", "our", "us") values and protects the privacy of every patient and visitor. This policy explains how we collect, use, disclose and safeguard personal data.
2. Personal data we collect
- Identity information (name, NRIC or passport number, date of birth)
- Contact information (address, phone number, email)
- Health and dental records, medical history, X‑rays and images
- Payment details and insurance information
- Website usage data such as IP address, browser type and cookies
- Employment application data (resume, qualifications, employment history, references)
3. How we use your data
- Plan and deliver dental care and treatment
- Schedule appointments and send reminders
- Process payments and manage accounts
- Improve our services, facilities and website experience
- Comply with legal obligations under Malaysian law including the Personal Data Protection Act 2010
- Send service‑related updates and preventive care tips
- Evaluate and process job applications and communicate with candidates
4. Job applications
If you submit a job application to us, we will collect and process your personal data to assess your suitability for current or future roles. This may include reviewing your qualifications, contacting your references, and storing your application for a reasonable period unless you request otherwise.
5. Legal basis for processing
We process personal data based on your consent, fulfilment of our contract with you, legitimate interests in providing safe and effective dental care and compliance with statutory requirements.
6. Sharing your data
Personal data is shared only with:
- Authorised dentists, hygienists and staff within Pristine Dental Centre
- External laboratories, imaging centres and specialists directly involved in your treatment
- Service providers such as payment processors and IT vendors bound by confidentiality agreements
- Regulatory authorities or law‑enforcement agencies when required
7. Cookies and tracking technologies
Essential cookies enable basic site functionality. Analytics cookies help us understand site traffic so we can improve performance. You can control cookies through your browser settings, though blocking cookies may affect site functionality.
8. Data retention
Clinical records are retained for at least seven years from your last visit or longer if required by law. Non‑clinical data is kept only as long as necessary for the purposes described above.
9. Data security
We maintain administrative, technical and physical safeguards to protect personal data against loss, misuse, unauthorised access, alteration or destruction.
10. Your rights
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent where processing is based on consent
- Object to processing for direct marketing
To exercise any of these rights, contact us using the details below.
11. Contact us
Pristine Dental Centre
Lot S-067A, 2nd Floor, South Court,
Mid Valley Megamall,
59200 Kuala Lumpur.
Phone: +603-2287 3782
Email: pristinemegamall@gmail.com
12. Updates to this policy
We may update this policy periodically. Changes will be posted on this page with a revised effective date.
EFFECTIVE DATE: 9 JULY 2025